Delivery & Returns

DELIVERY TIMES | CLICK AND COLLECT | INTERNATIONAL DELIVERY | DELIVERY CHARGES | DELAYS | REFUNDS AND RETURNS

Delivery Times

As we are a small business selling designer furnishings sourced from all over the world, delivery times vary from item to item. However, we are able to estimate delivery for the following groupings in the UK:

    • In Stock

If an item is physically in our Crystal Palace showroom or our warehouse, we can guarantee delivery within 3-5 working days within the UK.

If an item is in stock, it is marked as such on our website with a green “In stock” message.

    • Supplier Order

To offer a wider range of beautiful items, we also sell pieces on our website which are not physically in our shop or warehouse, but have to be ordered in from specialist, often international, suppliers. As such delivery times vary from supplier to supplier and we can only guarantee delivery between 2-6 weeks. We will always contact you to inform you of the status of your delivery for these orders.

Products on our site which are coming in from suppliers are not marked with a green “In stock” message.

    • Sofas and large furniture

All our sofas are handmade to order from a specialist suppliers. To ensure the sofas are of the highest quality and are securely shipped, we estimate a delivery period of between 8 to 10 weeks.

 


Click and Collect

Any orders can be collected from The Do South Shop showroom in Crystal Palace within our opening hours: 10am to 6pm, Monday – Saturday, 11am-5pm Sunday.

With items which are in stock in our showroom or warehouse, you can collect immediately. With sofas and orders from suppliers, the usual delivery times apply.

 


International Delivery

We can delivery anywhere in the world, however as we are a small business we do not have a fixed shipping arrangement for international orders. If you would like an item delivered outside the UK, please contact us and we’ll arrange delivery especially for you. Delivery times will vary depending on the location and item, however previous European deliveries have arrived within 4 weeks.

The delivery cost will be exactly the same as those of our chosen carrier and we will provide you with all relevant information.

 


Delivery Charges

Our non-refundable delivery charge varies from product to product, depending on the type of item, its weight, size etc. Your delivery charges will be clearly indicated when you add an item to your basket.

 


Delivery Delays

We make every effort to deliver goods within the estimated time-scales, however deliveries are occasionally late due to unforeseen factors, such as the availability of items and the delivery arrangements of our international suppliers.

We have no liability to you for any delay in the delivery of products ordered, however, you have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage.

 


Acceptance of your Order

We will email you immediately after receiving your online order to let you know that we’ve received it. Please note that this email is not an order confirmation or order acceptance. Our acceptance of your order will take place upon dispatch of your order.

 


Refunds and Returns

MADE TO ORDER ITEMS AND SELECTED GOODS

All our upholstery items are made to order.  Selected goods are not held in stock and are ordered specifically for the customer in the finish, size or colour specified at point of order. Please make sure that special requests and specifications are noted in your order confirmation or invoice. Any cancellation or changes in specification for these items are to be made within 7 days of placing your order.  After this 7-day period, any changes to your order will be subject to a cancellation charge of 30% of the price of the goods.

If you have ordered a bulky item, please check dimensions at the delivery address and inform us if there are special arrangements required in order to deliver the item. For example, if the item needs to be carried two or more flights of stairs, or there is a narrow staircase.  In exceptional circumstances there may be an additional delivery charge. Goods that do not fit into the property at the time of delivery are the customer’s responsibility. Any items returned due to logistic issues at the delivery address are subject to a cancellation charge of 30% of the price of the goods.

NON MADE TO ORDER GOODS

If you have not ordered a made to order item, you are entitled to return your item within 28 days of purchase as long as it is unused and in its original packaging.

DAMAGED GOODS

If an item arrives with you and is damaged, we will of course refund or exchange the full cost of the damaged item immediately. If your delivery is damaged, please contact us as soon as possible (preferably within 24 hours of receipt), as this will allow us to immediately contact the manufacturer or delivery service. Preferably, we Damaged goods must be reported as soon as is reasonable after the delivery. If possible, please include photographs and a full description of the damage when you contact us, this will allow us to arrange a repair or replacement much faster.

We will contact you to arrange repair, replacement or refund of your damaged item if a valid warranty period still applies. If the item is not under warranty, we will endeavour to arrange a refund, repair or replacement within 14 days of delivery of your item.

CHANGING OR CANCELLING ORDERS

If your order has not yet been dispatched to  you, we are always happy to amend your order. All you need to do is contact us as soon as possible with your request and we will make the changes immediately. The same rule applies if you would like to cancel your order.

If your order has been dispatched, we will be happy to still cancel or amend it, however we would apply a modest charge based upon the costs incurred for redeliver and collection.

UNWANTED GOODS/WRONGLY ORDERED

In the unlikely event you should want to return an item to us we are pleased to offer all customers a full refund within 14 days of delivery on all items. Unfortunately, we are not in a position to offer a full refund of delivery charges and will take a small recovery charge, to cover the cost of return the item to a supplier or to the showroom. This is typically £75 for larger furniture items. The exact cost will be advised when you contact us to arrange your return.

As you would expect, items must be returned unused and in a saleable condition, packaged in their original packaging or packaging of equivalent quality. We will send you a returns form when arranging the return, which must be included in the return delivery.

When returning items please allow 10-14 days from the date of collection for your refund to be processed. We will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.

Some of our bespoke pieces may not be eligible for a refund or exchange. If you contact us within 7 days of receipt of your order we will be able to immediately inform you of whether the piece is eligible for return.

MISSING ITEMS

Should an item be missing from your delivery please notify us as soon as possible, preferably within 24 hr of receipt of your delivery and we will endeavour to ship the missing piece to you as soon as possible. Of course, no extra charge will be applied for this.

Should a part be missing from an item on assembly, again, please contact us as soon as possible. We would need to contact the manufacturer, and would advise you when you contact us the estimated delivery time for the missing part.

Needless to say, we will always endeavour to resolve issues with orders as swiftly and as efficiently as possible.